Free Shipping & 14-day Returns for all Orders

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Store Policies

EXCHANGES & RETURNS

Rock Jewelers exists to satisfy our customers. Unless otherwise specified below, your purchase may be returned or exchanged within 14 days from the original purchase date by the original client when accompanied with the sales slip.The item must be unused and unworn, in original condition, and in the original gift box with all warranty cards and explanation booklets intact. Sale items, special orders, consignment merchandise, completed lay-a-ways, modified and /or custom pieces are not returnable or exchangeable. Gift receipts will be issued a merchandise credit only. Gift Certificates are not redeemable for cash.

SPECIAL ORDERS
We regret that special orders are not returnable, and that no refund or exchange can be made. All special orders require a 50% non-refundable deposit. A special order constitutes any Jewelry, Gemstone, Watch, or gift item ordered or altered at the client’s request.

CUSTOM WORK
Custom designed Jewelry involves metals, Gems, and labor furnished by Rock Jewelers for a specific client. As such, all custom Jewelry is non-refundable, and requires a 50% non-refundable deposit before work begins.  Every effort will be made by Rock Jewelers to accurately manufacturer or produce the item(s) so ordered.  Full payment upon receipt of custom work will denote the clients complete satisfaction.  Minor adjustments, such as sizing or texturing will gladly be made by Rock Jewelers to accommodate the wearer at either a modest fee, or at no charge at all depending on the extent of the work involved.

LAYAWAYS
Articles may be placed on layaway for a maximum of 60 days with a minimum deposit of 20%. Clients utilizing layaway must agree to the following:
“In consideration of this merchandise being set aside for me, I agree to make 3 monthly payments in equal amounts”.
Completed layaways are not returnable or exchangeable. Layaways canceled after 30 days of the original layaway agreement are subject to a 15% restocking fee, and the cost of any alterations.

DIAMOND UPGRADE POLICY
Any single Diamond purchased from Rock Jewelers may be traded in for credit for the original purchase price on any future single diamond purchase upon meeting the following conditions:
The diamond must be in the same condition as at the time of purchase and be accompanied by any reports and/or certificates.
The new diamond selection must be at least double the cost of the original purchase.
We only upgrade certified center Diamonds (in Engagement Rings), Diamond Stud Earrings, and single Diamond Pendants.
 
 
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